Find out what's bothering your customers that's keeping them from buying from you again.  Are there Barriers to using your products/services or in dealing with your people, policies, and systems that are turning them off?  Or are your product/service offererings simply failing to Attract?  Possibly a combination of both, and the Net Attraction Score will both measure and point to fixes.  The Voice of the Customer and Customer Satisfaction feedback are a start but often fail to be acted upon effectively.  Techtel can help you identify the barriers and help you quickly resolve the barriers (as symptoms) to produce immediate revenue increases.  Then we will help you identify root causes and implement long-term fixes. More More
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Find out what's bothering your customers that's keeping them from buying from you again.  Are there Barriers to using your products/services or in dealing with your people, policies, and systems that are turning them off?  Or are your product/service offererings simply failing to Attract?  Possibly a combination of both, and the Net Attraction Score will both measure and point to fixes.  The Voice of the Customer and Customer Satisfaction feedback are a start but often fail to be acted upon effectively.  Techtel can help you identify the barriers and help you quickly resolve the barriers (as symptoms) to produce immediate revenue increases.  Then we will help you identify root causes and implement long-term fixes.