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Possible Solutions

Net Attraction Score
Find out what's bothering your customers that's keeping them from buying from you again.  Are there Barriers to using your products/services or in dealing with your people, policies, and systems that are turning them off?  Or are your product/service offererings simply failing to Attract?  Possibly a combination of both, and the Net Attraction Score will both measure and point to fixes.  Click for more.
Where do your new customers come from?
Techtel can help you to understand how to best find and communicate with each of these different sources of new customers to implement an effective A - B (Attraction minus Barriers) model.  Click for more.

Replace Communications with Total Influence

How influential are you with your customers and targeted prospects?  How influential with the people and media that in turn, influence them?  .